From Inbox to TMS: Automating 96% of Order Updates for a US Freight Company

Orders reached Atlas as emails, PDFs and spreadsheets — every one retyped into the transport management system by the operations team. A single order took around 12 minutes to enter, and typos in addresses or quantities caused costly delivery failures.

Meanwhile, customers phoned and emailed all day asking the same question: “Where’s my order?” Dispatchers spent hours a day answering status queries instead of managing exceptions.

MintoraX built an AI order-management layer on top of Atlas’s existing TMS:

• Automated order capture — incoming emails, PDFs and spreadsheets parsed and validated, then entered into the TMS automatically
• Exception-first workflow — clean orders flow straight through; only ambiguous ones are queued for a human
• Proactive status updates — customers notified automatically at booking, dispatch, in-transit and delivery
• Self-serve tracking — an AI assistant answers “where’s my order?” from live TMS data, by email or chat
• Operations dashboard — live visibility of volumes, exceptions and SLA performance

Order entry time fell from 12 minutes to 90 seconds with entry errors down 80%. 96% of order status updates are now sent with zero human involvement, and status calls have largely disappeared.

The operations team runs the same volume with capacity to spare — and Atlas onboarded two new major accounts without hiring.