Atlas Freight Order Hub

Every order at Atlas arrived unstructured — emails, PDFs, spreadsheets — and was retyped into the TMS by hand. The Order Hub parses and validates incoming orders automatically, routes only ambiguous cases to humans, and sends proactive status notifications at every milestone.

A self-serve tracking assistant answers “where’s my order?” from live TMS data, and an operations dashboard gives real-time visibility of volumes, exceptions and SLA performance. Entry errors fell 80%; status calls have nearly disappeared.